Having problems with your Astro A50 gaming headset? You’re in the right place!
There’s nothing worse than sitting down with your Xbox and your Astro A50 gaming headset for a night of gaming with your mates, only to discover that the headset isn’t working.
Unfortunately, this is a can be common problem with this particular Astro gaming headset.
But the good news is that there is a really easy fix for this problem.
You just need to do a hard reset, and this factory reset only takes 20 seconds!
Keep reading to learn how to reset your Astro A50 gaming headset.
Steps To Reset Astro A50 Headset
When your Astro A50 headset isn’t working, don’t start to worry that you’ll have to buy yourself a new pair.
Instead, all you have to do is make sure that the headset is ON while holding down the DOLBY button and the GAME button at the same time for 15 seconds.
This causes a factory reset, or a hard reset, for the gaming headset.
Note that this means any customized settings you have are going to disappear after the hard reset, which is better than a not working headset!
Here’s a more detailed look at this process:
1. Put The Headset On The Charging Dock
Start by placing your Astro A50 headset on the charging dock until you see that it starts charging.
You may have to move it around bit before it starts charging and you see the ‘charging’ indicator flash on the dock.
1. Power On The Headset
Your Astro A50 headset needs to be on for this hard reset to work.
Press the POWER button as usual to power on the headset.
Then, remove the headset from the charging dock.
2. Find The FREQUENCY And GAME Buttons
Before going any further, you need to locate the buttons labeled DOLBY and GAME.
The DOLBY button is the middle button on the side.
The GAME button is on the outside of the right earcup.
Now that you’ve located each button, move on to the next step.
3. Press And Hold The Buttons
At the same time, press and hold the DOLBY and GAME buttons for 15 seconds, or longer.
You will know that you can let go once you notice that orangish-red light come on because this means that the headset has powered on.
Now you are ready to game!
But if it is still not working, then you should contact support at the number listed below.
When Should I Reset My Astro A50 Headset?
Since doing the factory reset on the Astro A50 headset removes any custom presets, it’s not something that you just want to do willy nilly.
Typically it is something you do when you need to do a bit of troubleshooting.
Here are some common problems with the Astro A50 headset that can be fixed with a hard reset:
- The Astro A50 headset won’t power on and/or you don’t see the orangish-red power light
- The Astro A50 headset won’t pair or connect to your console or other device
- The Astro A50 headset has no sound or the sound isn’t working properly
- The Astro A50 headset mic not working or people can’t hear you properly from the microphone
While these are the most common problems where a hard reset fixes the Astro A50 headset, the truth is that you can attempt this factory reset for any problem with the headset.
How To Contact Astro Headset Customer Support
Unfortunately, you cannot simply call Astro to get support for your gaming headset.
The only published phone number on their website is for the sales and billing department.
Instead, you must submit your support request online here.
Keep in mind that if your A50 headset is no longer under warranty, then it may be cheaper for you to just buy a new pair at Amazon or direct from Astro for the best price.
As you can see, doing a hard reset on your Astro A50 gaming headset is super easy and only takes 15 seconds.
All you have to do is make sure that the headset is ON while holding down the DOLBY button and the GAME button at the same time for 15 seconds.
But don’t forget that the factory reset removes any custom presets.